Return and Exchanges
We sincerely apologies if you have experienced any fault with your Trezor jewellery. Our customer service team would be happy to assist - Please contact us before returning your item to us, so that our team - can advise you of next steps and time frames for a refund or replacement item. A photo is always appreciated so we can speed up the process.
Please Note : We are not held liable for any address errors the customer inputs at checkout.
- We are unable to accept return or exchanges on personalised items.
- If you receive a damaged/broken item, please contact us within 7 days of receiving your order and we will resolve this for you.
Need to exchange?
If you would like to exchange an item you will need to return the original order to our office:
Please include all of the following information in your returning package:
- your full name
- order number
- reason for returning the item(s)
- the size/item you would like to exchange your item for
Any returned orders must be sent back within 14 days of receipt (UK and International deliveries). Please ensure that your returns are sent back in the condition that you receive them in, with the original packaging. Please note that for hygiene reasons we are unable to accept returns on earrings unless faulty.
Please note: We are very happy to offer you an alternative size if your item does not fit however we are unfortunately unable to exchange goods for different items.
Want to make a return?
We want you to be completely satisfied with your purchase. However, if the goods do not meet your expectations you may return the items within 14 days of receipt for a refund. (we recommend you use a tracked delivery service with proof of postage).
Missing Items?
In the rare occurrence that an item is missing from your order please contact us within 14 days of receipt of your order and we will be happy to investigate this. If we are not contacted regarding missing items outside of this time period we will be able to look into this.
Once we’ve received your return, we’ll send you an email with an update. Returns are usually processed within seven working day, although this may vary during busy periods. Refunds will be issued to the original account used at purchase.
Please note that you will have to bear the direct cost of returning the product and this will not be included in your refund. We will not pay any custom charges on returned items, you will need to clear this in order for your return to be processed.
Please note that international customs duties and sales taxes are NOT refunded for shipments.
Please ensure that your returns are sent back in the condition that you receive them in, with the original packaging.
Please include all of the following information in your returning package:
- your full name
- order number
- reason for returning the item(s)
- whether you would like a refund or exchange
Should you have any queries please contact our customer service: sales@trezoruk.com
PARTIAL RETURNS:
Should a purchase be made with promotion & you wish to only return part of the order please note any refunds will be calculated in line with the promotion.
- A partial refund will be given should the full order not be returned.
- A full refund will be given should all the items be returned in the correction condition
IMPORTANT: IF ANY PARCEL IS UNDELVIERED OR APPEARS LOST WITH THE COURIER, YOU MUST NOTIFY OUR CUSTOMER SERVICES TEAM WITHIN 14 DAYS OF PLACING YOUR ORDER. WE DO NOT ACCEPT ANY REPSONSIBILTIY FOR ANY MISSING,LOST OR DAMAGE PARCEL CLAIMS OUTSIDE OF THIS PERIOD.